Report Evaluates Sponsorship Sales Process
DALLAS, 25 November 2019 – Today, the Center for Exhibition Industry Research (CEIR) released the second in a five-part series providing a comprehensive overview of business-to-business (B2B) exhibition sponsorship practices in North America. The B2B Exhibition Sponsorship Playbook Series compiles organizer and exhibitor practices in a unique format, comparing organizer offerings and practices to those of exhibitors. It provides valuable industry benchmarks and insights on what is working to help organizers and exhibitors adjust programs to enhance their success.
“The second report in this series uncovers a perception gap relating to satisfaction with the sponsorship sales process,” said CEIR Vice President of Research Nancy Drapeau, PRC. “Though a majority, 53% of sponsorship buyers, are satisfied with their purchases, 40% are neutral. They cannot say if they are satisfied or not. By comparison, most organizers believe sponsorship buyers are satisfied, 73%.”
“Work is needed to close this perception gap,” added CEIR CEO Cathy Breden, CMP, CAE, CEM. “This report provides insights on what organizers can do to move more sponsors to the satisfied column. It is worth the effort to maximize satisfaction with the sales process as it is tied to a higher likelihood of buying sponsorships in the future.”
Part Two: Sponsorship Sales Process – Customer Satisfaction, Package or A La Carte? Self-Serve or Staff-Assisted? offers organizers and exhibitors an inventory of how sponsorships are sold and purchased. It also pinpoints areas of opportunity to help boost sponsorship buyer satisfaction.
Part Two reports on the following:
In addition to overall results, key differences by organizer and exhibitor demographics are also reported. Part Two is the second in a five-part series to publish over the course of the next several months. All reports in the series include:
The Center for Exhibition Industry Research (CEIR) serves to advance the growth, awareness and value of exhibitions and other face-to-face marketing events by producing and delivering knowledge-based research tools that enable stakeholder organizations to enhance their ability to meet current and emerging customer needs, improve their business performance and strengthen their competitive position. For additional information, visit www.ceir.org.
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